Skip to main content

Make a card-present sale

Use Card when the customer is present and will pay through your terminal. You need box-office access, a configured organization payment account, and an available registered standalone reader. These steps describe the web box office.

Choose the tickets​

  1. Open Box Office, choose the Event and Event Time, and select Open Box Office.
  2. For general admission, set the quantities for the intended categories and price tiers. For reserved seating, select available seats and their tiers.
  3. Review the selected tickets and total. On a phone, select Review Order.
  4. Select Card to open Complete Sale.

Send the sale to the reader​

  1. Select the customer's existing profile or enter their contact details if needed. Check the email address if providing an emailed confirmation.
  2. Under Terminal Reader, choose the reader you are using. Check its name and status rather than assuming the previously selected reader is correct.
  3. Review the tickets and final amount, then select Complete Sale.
  4. Ask the customer to follow the payment instructions on that reader.
  5. Wait for Eventyr to confirm Sale Complete. Check the ticket count and order reference, and use Print Receipt if needed.

Sending the request to the reader is not confirmation that the payment succeeded. Keep the current sale open until its outcome is known.

Card sale review for two Adult tickets, with a terminal selected.

If payment does not complete​

Read the status displayed in Eventyr. A waiting or checking message means the result is still being resolved. If the screen says payment was not completed, use its Retry action or Cancel Sale as appropriate.

Do not start a second sale while the first payment is unresolved. If the reader and Eventyr appear to disagree, find the order and review its payment status. Contact Us with the order reference, reader name, and message if you cannot establish the result.

For an existing collect-later booking, use Settling a collect-later order instead of creating a new order.

Check in attendees​

If the customer is arriving now and you have permission to check in attendees, use the controls in Sale Complete:

  1. Check the number of tickets ready to check in.
  2. For a group that has all arrived, select Check In All.
  3. For part of a group, expand Check in individual tickets, match each attendee's ticket code, and select Check In beside that ticket.
  4. Check the updated count before closing the confirmation.
Sale confirmation with two tickets ready to check in and controls for group or individual check-in.

Use Undo All or an individual ticket's Undo to correct an accidental check-in. This changes attendance, not the booking or payment.

After closing the confirmation, use the attendee check-in screen to find the booking and manage attendance.

If a check-in update fails, check the current ticket status before trying again. Contact Us with the event time, order reference, and message if you need help.