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Overview

A customer's final total can include ticket or pass prices, discounts, fees, and taxes. These settings work together, so check the complete checkout or box-office total rather than judging the offer from its headline ticket price.

Prices and price tiers​

Price tiers distinguish offers such as Adult and Student. Shared pricing labels help keep names consistent, while event and pass-option pricing defines the amounts customers can purchase. Some tickets allow an amount above a minimum. Explain eligibility requirements clearly when offering different tiers.

Start with Categories & Price Tiers for definitions, fixed and variable-minimum pricing, and managing shared labels.

Fees​

Platform fees and your organization's custom fees serve different purposes. Fee settings also determine matters such as who pays the platform fee and how fees are treated during refunds or exchanges.

Organization defaults can be combined with permitted event or collection overrides. Before using an item-fee override, check which inherited fees it replaces and which still apply. Review the relevant sales channels as well as the amount.

Taxes​

Tax configurations and their assignment to events affect the calculation shown to customers. Confirm the intended treatment with the person responsible for your organization's tax setup, then use the configuration and event-tax guides to enter it. Do not change a tax setting simply to remove a validation message.

Promotions​

Promotions can apply automatically or through a code. An automatic discount applies when its conditions are met; a promo code requires a code to be applied. The offer's targets, dates, and limits determine which purchases qualify. A pass offer and an event-ticket offer can have different eligibility, even when their advertised discounts look similar.

Check the discounted total before completing a sale. A platform-fee promotion changes the organization's fee offer; it is different from a customer promo code.

Put your pricing into use​

Check the public checkout and Box office totals after configuring an offer. Use Orders for changes to existing bookings and Reports to review recorded sales activity.