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Choose who pays the platform fee

Open Settings → Fees → Platform Fee Passthrough. You need permission to manage your organization's fee settings.

Save your choice​

  1. Under Who pays the platform fee?, choose an option:
    • Absorb: your organization pays the platform fee on electronic transactions.
    • Pass-Through: customers pay the platform fee as part of their purchase.
  2. Select Save passthrough settings.
  3. Wait for Platform fee passthrough settings saved.
  4. Reload and check that your choice remains selected.

The Save button is disabled when there is no change to save. Follow Platform fees to review the rate shown for your organization.

Absorb and Pass-Through choices, with Pass-Through selected.

Review refund and exchange settings​

Follow Policies settings to review how the passed-through amount is handled when a customer receives a refund or exchanges tickets. These choices are saved separately from who pays the fee.

The policy page shows whether passthrough is enabled or disabled. Changing back to Absorb disables passthrough but retains your saved refund and exchange policy choices. See Set fee refund and exchange policies.

For fees you add yourself, use Add or remove custom fees.

If a choice does not remain selected after saving, include your organization name, the option you chose, and any error message when you contact support.

If you received a fee coupon, review and apply a platform fee promotion.