Overview

Check-in records an attendee's arrival for a particular event time. Device setup and staff access determine who can carry out that work and which tools are available. Prepare both before customers start arriving.

Check-in

Confirm the event and event time before looking up an attendee or entering a ticket code. A customer can hold tickets for several event times, and a group booking can contain several attendees. Review which tickets are being checked in rather than assuming the whole order is arriving together.

The attendee check-in guide explains finding and checking in a group. When working from a ticket code, use the ticket-code guide. Read any status or warning before proceeding.

Choose access for the person doing the work

Ongoing staff membership and a temporary check-in link are different forms of access. A volunteer working one event time may only need a link with a defined start and end time. A colleague handling broader tasks may need an organization role instead.

Match access to the work using staff roles or temporary check-in access. Do not share another person's sign-in or operator PIN.

Mobile devices

Pairing associates a device with your organization. Its allowed capabilities, accepted tenders, and operator PIN requirements control how it can be used. A front-desk device that sells tickets can need different settings from a device used only at the entrance.

Review these choices when preparing a pairing code. An already-paired device can be renamed or have its access updated without pairing again. Revoke its access when it is retired or should no longer be used.

Prepare the handoff

Before the event, confirm the intended event time, staff or volunteer access, and device settings. Make sure the team knows who can resolve a missing booking or an unexpected ticket status. Selling a ticket and checking it in are separate actions unless staff explicitly use the post-sale check-in option.