Check in by ticket code
On desktop, you can enter a ticket code directly in Manual Check-In. You need access to the organization's check-in screen. On a phone, you can find the attendee in the ticket list.
Enter a code
- Open Check-Ins, select the correct Event and Event Time, and select Start Check-In.
- In Manual Check-In, enter the code in Enter ticket code.
- Select Check In.
A successful admission shows Checked in and adds the ticket to Scan History. Always read the result before admitting the attendee.
Understand the result
| Result | What to do |
|---|---|
| Checked in | The ticket has been checked in for this event time. |
| Already checked in | The ticket was already used for check-in. Check the attendee and the existing entry before deciding what to do next. Re-entering the code does not create another admission. |
| Ticket not found | Check the code for mistakes and confirm the event time. Ask the attendee to show their ticket or search the ticket list. |
If the order or ticket still cannot be verified, ask your event supervisor for help. A warning is not a successful check-in.
Undo a check-in
In Scan History, find the ticket and select Undo. Check the confirmation Undo check-in?, then select Confirm. The ticket is marked as not checked in. Entering that code again can then produce a new Checked in result.
Use undo to correct an entry after checking with the event team. You can also manage individual attendees within an order.