Help for organizers and staff
Find help by the task you want to complete. Your role determines which actions you can perform; ask your organization administrator if you need additional access.
Getting started
Create your organization, complete the setup checklist, and find your way around the dashboard.
Organization & team
Manage your organization’s public details, team access, notifications, and ticketing website.
Venues & seating
Create venues and reusable seat maps before assigning them to events.
Events
Create event listings, manage individual event times, and control which seats can be booked.
Passes
Set up collections and pass options, then help customers manage pass bookings and credits.
Pricing & Policies
Configure ticket prices, fees, taxes, and promotions.
Box office & In-person Sales
Sell tickets in person, issue complimentary tickets, collect payment later, and check attendees in after a sale.
Explore Box office & In-person Sales.
Orders
Find bookings, manage payment and access, and handle refunds or exchanges.
Customers & support
Maintain customer records, follow up on requests, and reply through Support Inbox.
Check-in & devices
Prepare staff and devices, give volunteers access, and check attendees in.
Reports
Review event and pass sales, and find event times that need finalization.
Your account
Manage your personal profile, preferences, notifications, and account security.
Get help
Include the organization, affected event or order, and what you were trying to do. If check-in or an event about to start is affected, include its date, time, and time zone.