Accept an order transfer
An organizer can transfer an order to you. Opening the invitation lets you review the booking; you become the owner when you accept.
Review and accept
- Open the transfer link in the email sent to you.
- On Confirm Order Transfer, check the organizer, order reference, event, and ticket details.
- Check the email address shown in “This transfer assigns the order to…”.
- If the details are correct and you want the order, select Accept transfer.
The order confirmation opens after acceptance. You also receive a confirmation email that you can use to reopen the order.
If the event, recipient address, or booking is wrong, contact the organizer before accepting.
Find the transferred tickets
Open the organizer's wallet and sign in using the email that received the transfer. For individual event tickets, open Single Tickets, find the event, and check the ticket quantity and date.
You can then prepare your tickets for admission. Use your own tickets from the wallet, and give each member of your group the correct ticket.
If the link does not work
A revoked or unavailable link can show “This access link is invalid or unavailable.” Ask the organizer to check the request and send a current invitation if the transfer is still intended.
If the organizer resends the invitation, use the latest email. If you accepted successfully but cannot find the order, check that you are signed in with the recipient email. Give the organizer the order reference and exact message when asking for help. Keep the invitation link private.