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Share access to a ticket

Share a ticket when someone else needs to use it. Sharing gives the recipient access to the ticket; you remain its owner.

  1. Open your wallet with the email used for the purchase.
  2. Select Single Tickets and find the ticket you want to share.
  3. Select Share on that ticket.
  4. Enter the person's email in Recipient email, check it carefully, and select Send share link.
  5. Check that the recipient appears under Shared with, then select Done.
Share access dialog for an Acoustic Music ticket, with Jamie Rivera's example email and a Send share link button.

Each ticket has its own sharing action. If your order has several tickets, choose the individual ticket each person needs.

Open a ticket someone shared with you​

Open the share link sent to your email. The ticket appears in My Wallet under Shared, with a Shared from label identifying its owner. You can also sign in to the organizer's wallet using the email address that received the invitation, then select Shared.

The ticket's QR cover and ticket actions are on its card. Follow Using your tickets to prepare for the event. A recipient cannot share the ticket with another person from their wallet; ask the owner to manage access.

Remove someone's access​

  1. In your own Single Tickets tab, find the ticket.
  2. Select Share. A number beside it shows the current recipients.
  3. Under Shared with, select Revoke for the person whose access you want to remove.
  4. Confirm that their email disappears from the list, then select Done.

The ticket no longer appears in that person's Shared wallet. If you are concerned that someone has already saved a ticket copy, contact the organizer for help before the event.

If a shared ticket is missing​

Check that you are on the correct organizer's site and signed in with the exact email address used for sharing. Ask the owner to check Shared with; they may have used another address or revoked access.

Get help with your tickets.