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Restore a redeemed pass credit

You need permission to manage passes. First locate and open the customer's pass and check which booked admissions the customer wants to release.

Undo a booking and restore its credit​

Use Unredeem when a customer no longer needs a booked admission and should be able to use that credit for another event time.

  1. Open Page actions → Unredeem.
  2. In Unredeem Pass Tickets, select the booked admissions you intend to undo. No admissions are selected when you open this action from the page menu.
  3. Keep Restore credits to pass selected.
  4. Add an Internal note explaining the change.
  5. Select Release Items, then Confirm Release?.

Cancel leaves the booking and credit use unchanged. After confirmation, Released 1 item. appears for a single admission. Its ticket is no longer valid and the credit is available again.

Restoring a credit does not require enabling Allow paid releases without refunds. Removing a paid credit permanently is a different action; check the selected outcome before confirming.

Check the customer's wallet​

After restoring the only booked admission on a three-credit pass, the wallet shows 0 / 3 used. The former booking remains in the event time history as canceled. The customer can choose another event time. See Redeem a flex pass.

A pass wallet shows zero of three credits used, the former Acoustic Sessions booking marked canceled, and Choose an Event Time.

If the credit count or event time does not match the intended outcome, stop before confirming another booking. Include the pass reference, event, and message when you contact support.