Overview
A collection is the public home for a group of pass offers. It brings together the events customers can attend, the pass types and options they can buy, and the information they need to choose.
For example, “Cedar Grove Live” could group several music events. A Flex offer could let customers use credits across eligible dates, while a Series offer could book a specified set of event times together.
What belongs to a collection?
| Part | What it controls |
|---|---|
| Name, descriptions, and images | How customers recognize and understand the offer on the public site. |
| Eligible Events | Which events and individual event times are included in the collection's offers. |
| Flex, Series, and Build Your Own settings | Which pass types the collection offers. |
| Pass options and pricing | The purchasable options, their credits, and prices. |
| Series options | The particular sets of event times customers can book together. |
| Publication | Whether customers can see the offer. |
| Policies & Settings | Sales dates, credit expiry, the maximum event times per event, and sale terms. |
The collection is the offer customers browse. A customer's purchased pass is a separate record with its own usage and credit history.
Plan the offer before publishing
Start with the events and event times you want to include. Check their dates, venues, seating, prices, and compatibility with the collection's tax configuration. Decide whether customers should choose event times later with Flex credits or book a series during purchase.
Then configure the collection and its pass options. A public collection needs a usable offer, not just a name and description. If you offer Series passes, configure an enabled, compatible Series option as well.
Follow Create a Flex Pass collection for the setup walkthrough. To offer specified event times together, continue with Add a Series Pass.
Maintain an existing collection
Keep the name and description and listing images aligned with what customers can buy. Review eligible events and event times when the program changes, and check the affected pass and Series options before confirming an availability change.
Removing an eligible event time can invalidate a Series option even when a Flex offer remains usable. Read the availability review and decide whether to keep the remaining offer published or unpublish the collection while updating it.
Stop or extend the public offer
Use Policies & Settings to set sales opening and closing dates. Credit expiry is a separate deadline for redeeming unused credits. Existing passes keep their purchased expiry and selection limit. Use unpublish, archive, or restore when the collection should leave or return to the catalog. Extending a sales date does not publish an unpublished collection.
These actions manage the public offer. They are not a customer refund or booking-change process. For a pass already purchased, locate the customer's pass and review the appropriate action separately.