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Set pass sales dates and credit policies

Use Policies & Settings to set sales dates, credit expiry, selection limits, and sale terms. You need permission to manage the collection.

Set sales dates and credit policies​

  1. Open Collections, select the collection, and open Policies & Settings.
  2. Under Sales window, enter Sales open and Sales close as needed. Leave either date empty for no restriction on that end of the window.
  3. Under Credit expiry, enter Credits expire if unused credits should stop being redeemable. Leave it empty for credits that do not expire.
  4. Under Selection limits, enter Maximum event times per event, or leave it empty for unlimited redemptions per event.
  5. Check the time zone beside the date controls, then select Save. Wait for Policies saved. before leaving.
Policies & Settings with separate sales dates, credit expiry, and a maximum of two event times per event.

If changing the maximum leaves no usable public offer, review the availability notice before confirming the change. Configured offers remain available for organizers to sell with an exception where otherwise valid.

Sales close and credit expiry do different things​

Sales open and Sales close control new customer purchases. The offer stays visible before opening and after closing, with purchasing disabled. Customers see the opening date or Sales have ended. A checkout quote that is still valid can finish after sales close.

Credits expire controls unused credits. After that deadline, they cannot be redeemed. Tickets already issued remain valid for their booked event times. Organizers cannot override credit expiry when redeeming a credit.

For example, sales could end on May 31 while customers can redeem their credits until August 31. Changing credit expiry applies to newly purchased passes; existing passes keep their purchased deadline, including no expiry.

One allowance for every redemption​

The maximum applies per pass, across Series, Build Your Own, and Flex passes. Each credit redemption creates one admission and uses the same allowance, whether booked during purchase or later. Booking another admission at the same event time also uses another credit and another place in that allowance.

Past and checked-in bookings count. Releasing a booking removes its allocation; if a credit is returned, it uses the same remaining allowance. Granted credits also follow the purchased limit. An exchange counts the resulting bookings, after removing the bookings being replaced.

Changing the maximum applies to newly purchased passes. Existing passes keep their purchased limit; passes purchased without a limit remain unlimited.

Make an organizer exception​

Organizers can sell outside the sales window or exceed a pass's maximum during sales, redemption, or booking exchanges. Review the warning showing the event, limit, and chosen count, then use the usual Continue, purchase, or Redeem action to allow the exception. No additional checkbox is required.

The exception does not change the pass's purchased limit. If the selection changes, review any updated warning before continuing. Existing access, pricing, credit expiry, and admission availability requirements still apply.

Save purchase terms separately​

The Purchase terms section has its own save action. Customers acknowledge these terms during checkout. Saving sales dates and credit policies does not save unsaved terms, and saving terms does not save unsaved policy changes.

For a purchased pass, locate the customer's pass before making booking or credit changes. Include the pass or order reference when contacting support.