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Redeem a Flex Pass

A flex pass lets you use its credits for eligible event times. Depending on the event time, you choose general admission or a reserved seat. You need available credits and either ownership or manager access.

Choose an event time​

  1. Open My Wallet on the organizer's site.
  2. Select Passes for a pass you own, or Shared for a pass you manage.
  3. Find the pass and check Credits Used. For example, 0 / 3 means no credits have been used out of three.
  4. Under Redeem Pass Credits, select Choose an Event Time.
  5. In Available Event Times, check the event, date, time, and venue, then select Redeem beside the event time you want. On a phone, this button appears as a right arrow.
Cedar Grove Live pass with three available event times and a Redeem action for each event time.

Choose your admission​

Follow the steps for the event’s seating type.

Book general admission​

  1. On the event's admission page, use the quantity control to select your general admission ticket.
  2. On a phone, select Review Summary to reach the order summary.
  3. Review the admission and event details, then select Redeem.
  4. Return to the pass in your wallet. If you manage a shared pass, select Shared after redemption to find it again.

The redeemed event appears in your list of booked event times. Credits Used increases: redeeming one admission from an unused three-credit pass shows 1 / 3.

Choose a reserved seat​

For an event time with reserved seating, select an available seat on the map instead of using a general admission quantity control. On a phone, select Review Summary after choosing the seat.

Check the section, row, and seat number in the summary, then select Redeem. For example, choosing Main Floor • Row C • Seat 3 uses one available credit and creates a ticket for that seat at the selected event time. An unused two-credit pass then shows 1 / 2 in the wallet.

Reserved-seat summary for Main Floor, Row C, Seat 3, showing one pass credit, no payment due, and the Redeem button.

Check the saved event time and credit balance after returning to Passes. If you need to change the reservation, contact the organizer with your pass reference rather than making another booking to replace it.

Get your ticket​

In your list of booked event times, check the date, time, and venue, then select Download or Print beside the event time. The Wallet Tickets page opens for printing or saving a PDF through your browser. See printing and PDF instructions.

People with viewer access can download or print these available tickets, even though they cannot redeem credits themselves.

If you cannot find an event time​

Use the choices shown for your pass and check its remaining credits. If the event time you expected is missing, or you need to change a redemption, contact the organizer with your pass or order reference before making another selection.

Get help with your pass.