Buy a Flex Pass

A Flex Pass gives you credits to book eligible event times later. Buying the pass does not reserve a place at a particular event time. If you want to book an offered set of event times together, see Buy a Series Pass.

Check the pass before booking

Open the organizer's public pass collection page. Review the included events, number of credits, available price options, and any conditions the organizer lists. Ask the organizer before buying if you are unsure whether the pass covers the event times you want.

Choose your passes

1. Select Configure Passes, then Flex Pass.
2. Choose the pass option, such as Three-Visit Pass. Only options offered by this organizer appear.
3. Use + beside the category and price tier you want to add a pass. Use − to reduce the quantity. Choose a tier you qualify for, such as Adult or Student.
4. Check the number of passes and their prices. The quantity is the number of passes you are buying, not the number of credits in each pass.
5. On a phone, select Review order to see your selection. Check the pass option, category, price tier, and quantity, then select Checkout. On a computer, use Checkout in the order summary.

Apply a promo code

If the organizer gives you a promo code, apply it at checkout before completing the order. The offer must cover your selected tickets or passes.

1. Select Got a promo code? Click here.
2. Enter the code in Promo code, then select Apply.
3. Review the offer name, code, Discount, and updated Total in the order summary. On a phone, expand the summary if needed.
4. Check that the discount matches the offer before proceeding. Additional tickets or passes, fees, or taxes may leave an amount to pay.

Entering a code alone does not apply it. To remove or replace it, select Clear promo code (the × beside the applied code), check the updated total, then enter another code and select Apply if needed.

If the final total is zero, select Confirm order after completing your contact details and reviewing the purchase terms. Otherwise, complete payment. An applied discount is not a completed booking: wait for the order confirmation.

If a code does not work, check its spelling and the event, event time, collection, pass option, price tier, and quantity covered by the offer. Codes can expire, become inactive, or reach their usage limits. Contact the organizer before completing the order if the discount is not what you expected.

Complete checkout

1. Enter your Name and Email under Your details. Use an email address you can access; you will use it to find the pass in your wallet. Complete any other required contact fields.
2. Review the pass option, quantity, final total, and purchase terms. If you have an organizer's code, apply it before completing your order.
3. If payment is due, enter the details for a payment method offered at checkout and select Pay with the amount shown. Complete any verification requested by your payment provider. If the final total is zero, select Confirm order instead; no card details are needed.
4. Wait for the confirmation page and keep your order reference. Choosing a pass or applying a discount does not complete the booking.

Find your pass and book an event time

Open your wallet using the email from your booking, then select Passes. Check the collection and pass option. Credits Used: 0 / 3, for example, means an unused three-credit pass.

When you are ready to reserve admission, select Choose an Event Time and follow Redeem a Flex Pass. Check the available event times before making your selection; the pass purchase itself is not a confirmed ticket for an event time.

If something goes wrong

If an option is unavailable, choose another offered option or contact the organizer. Follow any checkout error shown. If you are unsure whether payment completed, check your confirmation email and wallet before booking again.

If the pass is missing, check the organizer and booking email you used to open the wallet. Contact the organizer with your order reference for help with that pass.