Skip to main content

Redeem a customer's pass

Locate and open the customer's pass before continuing.

You need permission to manage passes. Check the customer's requested event time and remaining credits before making a booking.

Book an included event time​

  1. Select Redeem Credit on the pass.
  2. Keep Collection-Eligible selected and choose the event time from the included events. Use Select for the event time you want.
  3. Increase the admission quantity for the appropriate category and price tier.
  4. Add an Internal Note with useful booking context.
  5. Select Redeem Credit in the dialog.

Use Clear Selection to start the quantity selection again. The final Redeem Credit button is disabled until an admission is selected.

Wait for Pass credit redeemed. In a three-credit pass, booking one admission leaves two credits available and creates one active ticket.

Book a compatible event outside the collection​

Staff can use Any Event for another compatible event time, including one outside the pass's included dates. The selector describes compatibility as the same venue and tax configuration.

  1. In Redeem Credit, choose Any Event.
  2. Open Event, search by title, and select the event.
  3. Choose Event Time and review any eligibility message.
  4. Set the admission quantity, add an Internal Note, and select Redeem Credit.

The booking consumes the selected number of credits. Check the actual event and date before confirming; choosing Any Event does not remove the compatibility checks. To undo a booking, see Restore a redeemed pass credit.

Check the resulting booking and remaining credits before making another change. If the result is unexpected, Contact Us with the pass reference and the message shown.