Exchange a pass booking

Use Exchange on a pass's booked admission when the customer wants a different event time. You need permission to manage passes. Review the customer's request and your organization's policy before changing the booking.

This guide follows one booking moved to a compatible event outside the original collection. It uses the same venue and tax configuration.

Select the booking to replace

1. Locate and open the customer's pass.
2. Select Usage.
3. Open the actions menu for the ticket you want to replace.
4. Select Exchange to open Exchange Redemption.
5. Check the original booking shown under Exchanging Ticket.

Choose the replacement

1. Select Any Event to look for a compatible event outside the included collection dates.
2. Open Event, search by title, and select the replacement event.
3. Choose Event Time and review any eligibility message.
4. Increase the admission quantity to one for this single-ticket exchange.
5. Add an Internal Note with the reason for the change.
6. Select Exchange Redemption and wait for Pass redemption exchanged.

Check the replacement in Usage, then reload to confirm it remains there. The previous ticket is released and the replacement admission becomes active.

Check credits and the customer view

Exchanging one booked admission for one replacement keeps the credit balance unchanged. In a three-credit pass with one booking, two credits remain before and after the exchange. The original pass payment also stays unchanged and no refund is created in this example.

The customer's wallet shows 1 / 3 used and includes the replacement event time alongside the former booking in its history. The customer should use the replacement admission for the new date.

If the customer has not chosen another date yet, use Unredeem to restore the credit instead.

If a destination is unavailable or the credit count looks wrong, include the pass reference, original event time, requested replacement, and message when you contact support.