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Create a seat map

Create a seat map when an event needs assigned seats. You need permission to manage venues; an organization owner can follow these steps. First create the venue and make sure the pricing category labels you need exist.

Build the first section​

  1. Open Venues & Seat Maps, find your venue, and select Add Seat Map.
  2. Enter a descriptive name at the top of Structure, such as Community Hall Concert Layout.
  3. Under Categories, choose an existing pricing category, such as Main Floor. A category label does not set the ticket price.
  4. Select Add Section. Enter Section Name, Rows, and Seats / Row. For example, six rows of eight seats create a 48-seat section.
  5. Set Row Label Start Override if you want a particular first row label, such as A. Check the row-label preview before continuing.
  6. Select Create. The new section appears in Structure. The form clears so you can add another section; select Cancel when you are finished.

Check that the layout matches the physical venue before using it for sales. Use Undo and Redo to reverse or restore a layout edit. The icon toolbar also provides these actions on a phone.

Save and reopen​

  1. Select Save and wait for Seat map saved.
  2. Check the version shown beside the map name. Your first saved version is v1.
  3. Reopen the map to check its name, sections, rows, and seat counts.

A missing map name or unresolved category prevents saving. Complete the highlighted fields and choose an existing category before trying again.

A saved venue map with 48 seats in six rows, a Main Floor category, and version v1.

For uneven rows or different numbering, see Edit seat-map rows. You can also mark accessible and obstructed-view seats.

Make a new version​

Open the latest map, make your changes, and select Save. The editor opens a new version, such as v2. For example, you can rename the map while keeping its seating layout.

If you open an older version, it shows Read-only and Save is unavailable. Select Open Latest to continue editing the newest version.

To use the saved layout for ticket sales, create a reserved-seating event.

For help with a map that will not save, include the venue, map name, version, and the message shown. See Contact support.

To group individual seats for event pricing, assign seat-map categories.