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Managing series options

Use a collection's Series Options to maintain its named sets of event times. You need permission to manage the collection; an organization owner can complete these steps.

To create an offer, follow Add a Series Pass. To change pass prices, use Managing pass options.

Change the name or description​

  1. Open the collection's Series Options and select the Series.
  2. Update Name and Pattern (optional). For example, rename “Autumn Music and Songwriting” to “Autumn Music and Makers” and describe its schedule.
  3. Select Save Series Option and wait for Series option saved.
  4. Reload to check the saved wording.

Changing these details keeps the existing purchased pass and its issued tickets in place. It does not require customers to book again.

Stop offering a Series​

  1. Return to Series Options.
  2. Open the actions menu beside the Series and select Disable.
  3. Wait for Series option disabled.
  4. To retire it, open the same menu and select Archive.
  5. Wait for Series option archived., then reload the list.

Archive is unavailable for the last unarchived Series option. If you are replacing it with a different offer, create the replacement first. For example, a “Music Evenings” Series with two event times needs a compatible two-credit pass option; follow the creation guide to price and enable that offer.

Disabling and archiving an offer does not cancel an existing customer's Series pass or its issued tickets. Handle any necessary booking changes separately.

Restore a retired Series​

  1. Find the archived Series and select its Restore control.
  2. Wait for Series option restored.
  3. Review its saved details. A Series that you disabled before archiving remains disabled after restoration.
  4. Open its actions menu and select Enable when ready.
  5. On the published collection page, select Configure Passes, then Series Pass, the compatible pass option, and the restored Series.
  6. Select Continue to choose passes, increase the quantity, and review the price customers see.

If an option cannot be enabled or does not appear publicly, review its compatible pass options and eligible event times. Include the collection name, Series name, and exact message when contacting support.