Skip to main content

Reserve seats with access codes

Use a seat reservation with an access code when particular customers should be able to book seats that are restricted for everyone else. You need permission to manage the event.

Create the reservation​

  1. Open the event's Event Times page and the intended event time's actions menu.
  2. Select Seat Blocks & Reservations.
  3. Select the available seats to reserve.
  4. Enter Reason and useful internal Notes.
  5. Check Allow customer sales with an access code.
  6. Enter Access Code. Letters are converted to uppercase.
  7. Select Save Seat Block / Reservation.

Wait for Seat blocks and reservations created. and check the saved entry. A code is required when customer sales are enabled. Enter one if the page shows Access code is required when customer sales are enabled.

To set an end time when creating the reservation, enter an expiry and check the saved date.

Give the customer booking instructions​

Send the intended customer the event or event time link and its access code. They can select the restricted seat, enter the code, and choose Apply Code. See Unlock a reserved seat with an access code.

The code unlocks eligible seats; the customer still needs to review their selection and finish checkout. It is separate from a discount or promo code.

Check the event time and exact seat in the customer-facing selection before sharing instructions. A code for a different event time may be rejected.

Remove the restriction​

To make the seats available for ordinary booking, return to Seat Blocks & Reservations, select the reservation entries, and use Release Selected Seats. See Block and release seats.

If a customer cannot unlock the expected seat, include the event, event time, section, row, and seat number when you contact support.