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Using access codes

Some seats are reserved for customers with a code from the organizer. An access code unlocks eligible seats for selection; you still need to complete the booking. It is different from a promo code that changes the price.

Unlock your seat​

  1. Open the correct event time's seat selection.
  2. Select the restricted seat you were asked to book.
  3. When Access Code opens, enter the code from the organizer.
  4. Select Apply Code.
  5. Check the selected seat's section, row, and number.

If a message says the code did not unlock any reserved seats for this event time, check the code and event time with the organizer. Correct the entry and apply it again.

Clear or change the code​

Open Access Code and choose Clear to remove the current code. Its restricted seats become restricted again. You can select the seat and apply a new code if the organizer has given you one.

Complete the booking​

On a phone, use Review Summary to check the selected ticket. Continue to checkout and review the event, date, seat, and total before confirming.

Enter your name and email address and review the final total. For a free booking, select Confirm order. If an amount is due, complete the payment steps in Buy reserved-seating tickets. Wait for the confirmation page. Unlocking or selecting the seat alone does not issue a ticket.

See Choose reserved seats and Find your tickets and orders.

If the expected seat is unavailable, ask the organizer to check the reservation. Include the scheduled date and seat details, and avoid sharing ticket QR codes. Contact support explains what to include.