Change your support reply sender

Your organization's Support sender controls the outgoing address shown on support replies. Use an account with permission to manage Support Inbox settings.

Choose and save an address

1. Open Settings, then Support Inbox for the correct organization.
2. Open Support sender and choose the displayed help@… or boxoffice@… address. Check the complete address, including its domain.
3. Select Save support inbox. The same button is available on a phone.
4. Wait for “Support settings saved.” Reload to check that your choice remains.

Reply to a conversation to use the selected address. To restore your previous sender, select it again and save; subsequent replies use the restored address.

This setting changes the outgoing sender. Continue using the customer's conversation in Support Inbox so their replies stay with the conversation.

Review staff notification recipients

The Support recipient defaults section shows recipient names and roles, Immediate or Digest delivery, email and in-app status, and subscription status. Use it to review the current recipients; these entries are not editable recipient controls.

Teammates can change their own delivery choices in Support Inbox notification preferences. Your organization's email domain settings are managed separately.

If the address does not change

Check that you selected Save support inbox and received the saved message. Compare the setting with a newly sent reply, rather than an older email. If saving fails, include the organization name, selected sender, and exact message when contacting support.