Skip to main content

Support Inbox notifications

In User Settings → Notifications, the Support Inbox section controls your preferences for the organization named there. You need a role with Support Inbox access to see these controls.

Open User Settings from the sidebar's user menu. On a phone, open the sidebar from the page header first. Then select Notifications.

Choose when you want notifications​

Under Support Inbox, open Pass and choose:

  • Use my role default to follow your role's default notification choice.
  • Always notify me to opt in to support notifications.
  • Mute support notifications to opt out.

When choosing Always notify me, keep at least one delivery option enabled.

Choose delivery options​

Turn Email notifications on to receive support updates by email. With email enabled, Delivery cadence offers Immediate for individual updates or Digest for a summary.

Turn In-app sidebar badges on if you want support badges and alerts inside Eventyr. You can enable email, in-app alerts, or both. Turning email off hides the delivery cadence control.

Save or restore your preferences​

Select Save Preferences on desktop or Save notifications on a phone. Wait for “Notification preferences updated.” Reload the page to confirm your saved choices.

To restore your role's default choice after muting, select Use my role default, enable the delivery options you want, and save again.

These controls are separate from your order, daily summary, and weekly report preferences. If saving fails, read the message and contact support if needed.