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Review pass sales

Use collection reports to review pass sales, issued admissions, redemptions, and remaining visits. You need reports access in the organization.

Open a collection report​

  1. Open Reports in the organizer workspace.
  2. Select Open Collections from Overview.
  3. Review Collection sales over time and the Collections table.
  4. Select the collection's name.

The collection table separates the number of passes from their admissions. For example, one three-visit pass with one redeemed admission has three issued admissions and two remaining. On a phone, scroll wide tables sideways to see the columns.

Review a pass option​

  1. In the collection report, find Pass options.
  2. Select the option's name, such as Three-Visit Pass.
  3. Review Pass sales over time and the summary cards.
  4. Under Events, select an event to review redemptions from this pass option.
  5. Under Event times, select the event time's date and time or its row's arrow to open the event time report.

The breadcrumb identifies the pass option, event, and event time. This view shows activity for that pass option; an event's broader ticket-sales report has a different scope.

Review an event across the collection​

Return to Collections using the breadcrumb, open the collection, and select an event under Events. Open its event time to see the collection's pass redemptions for that event time.

Read the descriptions beneath the summary cards when comparing Pass redemptions, Equivalent value, Recognized, Pending, and Savings. They describe different measures. Also check the report's date range and whether Filters → Include archived is selected.

Include an archived collection​

If a collection you previously sold is missing, open Filters and select Include archived. Find it in the Collections table and open its report. You can still follow Pass options, Events, and Event times to review its activity. Reloading keeps the selected filter.

The table's Outstanding amount is not the original purchase total. For example, a $60 three-visit pass with one redeemed visit can show $40 outstanding for its two remaining visits. Check Issued, Redeemed, and Remaining alongside that amount.

Turn Include archived off to hide archived collections again. This changes the report view; it does not restore the collection for sale or alter a customer's pass. See Archive and restore collections for the collection management steps.

If the counts differ from a customer's booking, check the pass, collection, pass option, event, and event time before contacting support. Include the pass reference and the report you were viewing.

For direct ticket activity, see Review ticket sales.