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Transfer an order

Transfer an order when another person should become its owner. The recipient must accept the request before ownership changes. An organization owner can complete these steps.

If the original customer should remain the owner, use Manage Access instead.

Send a transfer to an email address​

  1. Find and open the order.
  2. Select Transfer to open Transfer Ownership.
  3. Choose Transfer to different email.
  4. Enter the recipient's Email and Name. Phone is optional.
  5. Choose Previous owner access. Use Remove access if the original customer should lose access after acceptance, Keep as viewer if they should still be able to review it, or Keep as manager if they still need broader order permissions.
  6. Select Send transfer email.
  7. Check the recipient and access choice under Pending transfer request.

Sending the email does not complete the transfer. Confirm the destination address with the customer, then ask the recipient to accept the transfer.

Pending transfer to Jamie Rivera, with Resend and Revoke actions and the previous owner losing access after acceptance.

Transfer to an existing account​

For a customer who already uses your organization's wallet, choose Transfer to existing account in Transfer Ownership. Open Search existing customers, search by name or email, and select the matching customer. Check the email as well as the name before continuing.

Choose Previous owner access, then select Send transfer email. The recipient still needs to accept. Their existing account can then open the transferred booking alongside their other tickets.

Resend or cancel a pending request​

Open Transfer again to see the pending recipient and expiry. Select Resend if the intended recipient needs another email.

If the address is wrong or the transfer is no longer wanted, select Revoke. The pending request disappears, and its link can no longer be accepted. You can expand Show Resolved Transfers to review the revoked request.

Only one transfer request can be pending for an order. Revoke the existing request before sending a replacement; then check the new destination carefully.

Check the completed transfer​

After the recipient accepts, open Manage Access. The recipient should now be marked Owner. They can sign into the organizer's wallet with the recipient email to find the transferred tickets.

With Remove access, the previous owner can no longer open the order through their former ownership. With Keep as viewer, they can still open the order to review it. Keep as manager retains their Manager role. The tickets no longer appear as their owned tickets under Single Tickets.

If acceptance fails or the recipient cannot find the booking, check the request's recipient and status before sending another request. Include the order reference and exact message when contacting support.