Request a refund or booking change
Contact the event organizer if you need to cancel a booking, attend a different event time, or change a ticket. Eventyr support cannot provide support for events managed by organizers or decide their refund requests.
Find the booking and its terms
- Open your wallet on the organizer's site using your purchase email.
- Find the ticket and open its order. For a pass booking, check Passes as well as Single Tickets.
- Note the order reference, event name, scheduled date, and the tickets you want to change.
- Review the purchase terms supplied with the booking and any instructions the organizer has sent. Availability and the organizer's policy affect what they can offer; sending a request does not confirm a refund or a change.
Contact the organizer
Use the contact information in your confirmation or on the organizer's event site. On the event catalog, Contact Us opens an email to the organizer.
Explain what you need: for example, a refund for one ticket, a different event time, or a change to a seat. Include your order reference and the relevant scheduled date. If only part of a group booking needs changing, say how many tickets are affected and which seats, if applicable.
Do not send card details, passwords, sign-in links, or ticket QR codes. Keep your original confirmation until the organizer has resolved the request.
Check the outcome
Wait for the organizer's response before assuming the booking has changed. After they confirm a change, reopen your wallet and check the event time, seat, and ticket status. Ask the organizer which tickets to use if the old and new bookings are both shown.
If a pass booking changes, also check its used-credit count and event time list. A canceled event time alone does not confirm a refund or restored pass credit. See Find tickets after an event time is canceled.
If the response or updated order is unclear, reply to the organizer with the same order reference. Contact Us explains where to contact them and what information to include.