Tickets after an event time cancellation
If an organizer cancels your event time, the affected tickets can no longer be used for admission. Check the cancellation email for the event details and any explanation from the organizer.
Find the canceled tickets
- Open your wallet for the organization.
- Select Single Tickets.
- Select Show Past Tickets and find the event. Canceled tickets appear here even when the event time's original date is still in the future.
- Open the ticket group to review its tickets. They show a cancellation status and no longer offer QR, print, or download actions.
- Select an order reference to open your original order details.
The Single Tickets count reflects upcoming tickets, so a count of zero does not mean your canceled booking record has disappeared.
Follow up about the booking
The cancellation notice does not confirm a refund, exchange, or restored pass credit. The organizer is responsible for contacting you about the resolution of your admissions. Follow their instructions and refund policy.
If you need help, include the event name, original scheduled date, and order reference. See contact support for what to include and what to keep private.
For a refund or a different event time, follow Request a refund or booking change.